Clear terms.
No guesswork.

Pack overview

The Customer receives two Premium KAVACH Tempered Glass units at purchase and one-time screen replacement service for eligible physical screen damage to the registered smartphone during the one-year Pack Validity Period. All services are subject to successful registration, service verification, physical inspection/technical diagnosis, eligibility confirmation and these Terms & Conditions.

Pack activation & registration

Register at purchase against the eligible smartphone IMEI and the USN printed on the KAVACH packaging through the KAVACH registration platform. The Pack activates only after successful registration; benefits are unavailable before activation.

Capture customer name, registered mobile number, registered email ID, smartphone IMEI, USN and valid purchase details/invoices. The registered mobile and email are used for verification, OTPs and communications.

Services apply only to the IMEI registered against the corresponding USN, verified against KAVACH records. The Pack is non-transferable and linked to the original customer, IMEI and eligible smartphone.

Validity is one year from the purchase date on the valid smartphone invoice. Activate at purchase and within 48 hours of that date.

Pack services & general conditions

Two Premium KAVACH Tempered Glass units are supplied. Only one eligible screen replacement is available during validity; once used, no further replacement is available.

The genuine KAVACH Tempered Glass supplied with the Pack must be installed on the eligible smartphone when damage occurs.

Replacement uses genuine brand-authorised spare parts through a KAVACH–Brand Authorised Service Centre after eligibility confirmation, subject to parts availability and applicable procedures. Independently arranged repairs or replacements are not reimbursed.

Inclusions in this pack

One replacement for eligible physical screen damage from an unforeseen external impact, subject to verification, technical diagnosis and eligibility confirmation.

Broken or cracked screen: accidental physical damage from unforeseen external impact. Shattered screen: screen/display shattered following an accidental impact.

Display damage: accidental physical damage to the display assembly affecting normal function. Touchscreen damage: touch function affected directly by verified accidental physical screen impact.

Accidental impact: screen damage from an accidental drop, fall, collision or other external impact. One-time replacement: one eligible screen/display replacement during validity, subject to approval and these terms.

Combination damage rule

Only eligible screen damage is covered when other components are damaged in the same incident. The Customer bears any repair or replacement cost for other damaged components.

Service request & eligibility

Initiate a request through KAVACH Customer Care or the official QR/self-service process where available. The Pack must be successfully activated and valid when damage occurs.

Provide the registered mobile number and/or USN/IMEI as required, complete and accurate damage details, documents and photographs. Successfully register the request on the customer care portal to receive a Ticket Number.

Present the smartphone for physical inspection and technical diagnosis at a KAVACH–Brand Authorised Service Centre before any repair or replacement, and comply with service and verification requirements.

A Ticket Number confirms request registration only. It does not confirm service eligibility. Final approval requires record verification, eligibility checks, physical inspection/diagnosis and confirmation by the KAVACH Service Operations/HQ Team.

Documents & photographs required

Smartphone purchase invoice; KAVACH Pack invoice; valid government-issued photo ID; smartphone IMEI screenshot (device IMEI screen or *#06#, where supported); customer screen damage declaration.

Six clear photographs: Front, Back, Left, Right, Top and Bottom. Capture without any back cover, case, skin or other obstruction. Also supply a clear image of the broken/damaged screen for claim registration.

Screen replacement & authorised service centre

Replacement is performed only through a KAVACH–Brand Authorised Service Centre after eligibility confirmation. Eligibility depends on registration records, submitted information, technical assessment and compliance with these terms.

Timelines, device handling, repair procedures, genuine-part availability and service delivery follow the authorised centre’s operational policies and procedures.

Repair, replacement, opening, modification or service outside the prescribed KAVACH process before inspection/eligibility confirmation may make the device ineligible.

Not included in the KAVACH Pack

Cosmetic / wear & tear: minor scratches, surface/hairline marks not affecting screen function, scuffs, dents, paint damage, bends or other cosmetic damage not qualifying for replacement.

Other components: back panel/glass, frame/body/chassis, camera/lens, battery, charging port/connector, speaker, microphone/earpiece, motherboard/PCB, buttons, SIM tray, antenna, biometric parts or any component other than screen/display.

Liquid / water: ingress, exposure, moisture, humidity or corrosion. Intentional / misuse: deliberate, malicious, fraudulent, self-inflicted damage, wilful neglect, misuse or abuse.

Pre-existing damage before activation/registration. Manufacturing defects or manufacturer-warranty issues.

Non-impact display abnormalities: green, pink or white lines, black spots, dead pixels, burn-in, flicker or similar issues not directly caused by technically verified eligible physical damage.

Software / data: operating system, firmware, virus, malware or app issues; data loss/recovery, backup/recovery or software reinstallation. Theft / loss: lost, misplaced, stolen or mysteriously missing devices.

Unauthorised repair / tampering: ineligibility or damage from unauthorised repair, prior unauthorised screen replacement, opening, modification, alteration or tampering; altered, removed or unidentifiable IMEI/serial number.

Accessories: tempered glass itself, except the separate premium tempered-glass service included with the Pack; back cover, charger, cable, earphones, power adapter or other accessories.

Catastrophic / specified events: fire, explosion, natural disaster, vehicle accident, riot, war, terrorism or other catastrophic event.

Outside scope: damage outside validity, replacement already used, and any damage, loss, event, cost or service not expressly included.

Service request not approved / ineligibility

Requests may be declined if the device/Pack was not successfully registered as required within 48 hours of the smartphone invoice date; IMEI/USN differs from records; request is after expiry or damage predates activation.

Ineligibility also includes missing required documents, six-side photographs or inspection; unauthorised repair/modification/tampering; false, misleading, incomplete or fraudulent information; damage inconsistent with eligible physical screen damage; cosmetic-only damage; or prior use of the one-time service.

Data & device responsibility

Back up the smartphone completely before submission. Customers remain responsible for all data, software, settings, photos, videos, contacts, messages, files and apps.

KAVACH/the Company and the authorised service centre are not responsible for data/software/settings loss, corruption, deletion or damage during inspection, repair or replacement, subject to applicable law.

Where needed, provide necessary device access or disable security features in accordance with service-centre procedures. Remove SIM cards, memory cards, covers and other removable accessories before submission.

Customer handover & service closure

After approved replacement and quality checks, the device is returned under the Service Centre/KAVACH process and applicable turnaround time.

Where prescribed, verification/OTP uses the registered mobile number and/or email before handover. Closure requires service records, documents and post-repair evidence.

Final service eligibility

All requests depend on registration verification, eligibility checks, submitted information, physical inspection and technical diagnosis by the KAVACH–Brand Authorised Service Centre, and final confirmation from KAVACH Service Operations/HQ under the applicable Pack Terms & Conditions.

Governing law & jurisdiction

This Pack is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the competent courts at [Delhi]. The bracketed jurisdiction is retained from the supplied terms pending final confirmation.

Customer support

For registration, service requests or assistance, use the official helpline, email or website communicated by the Company. Verified helpline and email details will be added here when available.

Force majeure

The Company is not liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, government restrictions, strikes, pandemics or other force majeure events, subject to applicable law.